How Advice Works
At DBI, advice follows a clear and structured process designed to ensure recommendations are appropriate, transparent, and aligned with your needs. In New Zealand, licensed financial advisers follow a six-step advice process. This page explains what that looks like and what you can expect when working with DBI.
Six-Step Advice Process
Establishing the Advice Relationship
We start by explaining how we work, the services we provide, and the scope of advice being offered. This includes providing our disclosure information and confirming what advice you are seeking.
You are under no obligation to proceed beyond this point.
Understanding Your Situation
If you choose to proceed, we gather relevant information about your personal or business circumstances. This may include your income, expenses, liabilities, family situation, health, and existing insurance cover.
This step ensures any advice is based on accurate and complete information.
Identifying Risks and Objectives
We work with you to identify:
- •What you want to protect
- •What financial risks would impact you or your business
- •Your priorities and preferences
This helps determine which types of insurance are relevant and which are not.
Researching and Analysing Solutions
We research suitable insurance options based on your needs, using providers we are accredited with. This includes comparing:
- •Policy features and benefits
- •Premium structures
- •Limitations and exclusions
Only options relevant to your situation are considered.
Providing Advice and Recommendations
We present our recommendations and explain:
- •Why the recommended solution is suitable
- •The benefits and trade-offs
- •Premium costs and how they may change over time
Where required, advice is documented in a Statement of Advice so you can review it before making a decision.
Implementation and Ongoing Support
If you decide to proceed, we assist with:
- •Policy applications
- •Underwriting requirements
- •Policy setup and confirmation
Ongoing support includes policy updates, reviews if your circumstances change, and claims assistance when needed.
Additional Information
What This Advice Covers
DBI provides advice on personal and business risk insurance, including life, income protection, health, trauma, and business protection solutions.
What This Advice Does Not Cover
We do not provide investment, mortgage, or tax advice.
How Advice Is Paid For
DBI Ltd is remunerated by commission from insurance providers when policies are issued. This means there is no cost to you for the advice service.
Despite being commission-based, DBI Ltd is legally required under the Financial Markets Conduct Act 2013 to prioritise your interests. This means recommendations must be based on what is suitable for your circumstances, not on what generates the highest commission.
Full details of how DBI Ltd is remunerated, potential conflicts of interest, and your rights as a client are outlined in the disclosure statement.
Ready to Get Started?
If you would like to understand whether advice is right for you, you can book a no-obligation initial conversation.